Contact Us
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Get in touch with us!

Customer Inquiries / Returns & Exchanges
Please email info@kordalstudio.com.


II.

Kordal Studio & Shop


Visit our very first brick and mortar location in Fort Greene, Brooklyn!

KORDAL STUDIO & SHOP
45 Willoughby Ave
Brooklyn, NY 11205


Hours

Monday: CLOSED
Tuesday: 12 - 6pm
Wednesday: 12 - 6pm
Thursday: 12 - 6pm
Friday: 12 - 6pm
Saturday: 12 - 6pm
Sunday: 11 - 5pm

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From the very beginning of our design process to shipping out your order and every step in between, we create our Kordal Studio products with you in mind.

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    DOMESTIC SHIPMENTS

    Please allow up to one week for your order to be processed and shipped.

    Currently all orders are processed and shipped twice a week on Wednesdays and Fridays from 10am – 6pm, and orders placed after 1pm on Friday will ship the following week.

     

    INTERNATIONAL SHIPMENTS

    All international shipments are shipped via DHL World Wide Express.

    Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

    Because of prior issues shipping internationally with USPS, our preferred courier for international shipments is DHL. You may request for us to ship via USPS but please know in that case that we cannot be liable for lost packages.

    If your country is not available to ship to, please email info@kordalstudio.com and we will assist you with your purchase.

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    To begin your returns or exchange process, please follow the instructions via our new online portal here →

    *Please note that all "Objects" are final sale.

    EXCHANGES

    We want you to love your pieces, so if you are exchanging your item for a different size, color, item, or for store credit we are happy to offer return shipping on us for domestic orders! We'll send you a return label and ship out your new item as soon as we receive the original.

    If you would like to exchange an international order, please note that you will be responsible for the cost of shipping the original item back to our studio, but we will cover the cost to ship your exchange item to you!

    RETURNS

    If you would like to return your item for a refund in the original form of payment, a return label will be provided and a $10 fee will be deducted from the refund for shipping. Please note that if your item is not in transit within 10 business days of RMA approval your return/refund is subject to forfeiture.

    Please note that most orders placed with discount promotions are eligible for store credit or exchange only. Be sure to read the fine print in these announcements before placing your order!

    Please note for both exchanges and returns:
    • All items must be returned in unused and unworn condition with original tags and packaging within 10 business days from the day you receive your item(s).
    • After 10 business days all sales are FINAL.
    • All sale items are FINAL SALE and therefore not refundable.
    • Once an order has shipped, Kordal Studio reserves the right to refuse any price adjustments.
    • Postage costs are not refundable.
    • Kordal Studio is not responsible for duty reimbursement in the case of international shipments.
    • Kordal Studio reserves the right to deny a refund if the merchandise returned does not meet our return policy requirements.
    • Any returns/refunds for orders not in transit within 10 business days of RMA approval are subject to forfeiture.

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    Sizing

    We know that it may be nearly impossible to create a product that works for everyone, but nonetheless we are determined to do our very best! 2021 has allowed our team to slow down, produce and test more samples, and conduct more fittings to ensure that we are offering clothing that works for more body types.

    That said, we are constantly trying to improve our fit and sizing, so we welcome any and all feedback to help us design better for you!

    Below you will find the size chart that we reference for each body type as we design. Use our How to Measure guide to figure out which size will work best for you, and as always please don't hesitate to reach out to us with any questions!

    How to Measure Guide

    With a measuring tape and wearing close-fitting clothing, measure the smallest part of your waist and the fullest part of your bust and hip. Try not to force a measurement by pulling the tape too tight, it should be relaxed against your body with no digging.

    BUST: Measure around the fullest part of your bust wearing a non-padded and non-compressive bra (or no bra!). Keep in mind that this measurement is not the same as your bra size.

    WAIST: Measure around the smallest part of your torso.

    HIP: Measure around the widest part of your hips. It helps to check in the mirror for this one as it can be lower than you might think!